SERVICE DELIVERY MANAGER
About the job
We are looking for a motivated and experienced Service Delivery Manager to join our fantastic team of IT specialists. As our Service Delivery Manager, you will be responsible for ensuring that our Services business delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Do you want your excellent people skills and high standards for living up to contractual responsibilities put into an agile framework for collaboration with customers and colleagues?
Then you will want to become our new Service Delivery Manager and join the team at our office in Copenhagen.
Duties and responsibilities
- Receiving and evaluating customer requests
- Establishing and maintaining strong relationships with internal and external stakeholders
- Defining standards and procedures for Services team in terms of delivering the right quality and on schedule
- Advising and coaching team members
- Managing the service delivery schedules and contracts.
- Understanding customer needs and providing the best service possible
- Managing schedules for IT consultants, making sure they deliver on time.
Job requirements and qualifications
- Minimum of 5-10 years of job experience in a similar role
- Experience with ITIL methodology of Service Delivery
- Experience in working with ITSM tools
- Excellent verbal and written communication skills in Danish and English
- Excellent customer relationship skills
- Strong leadership skills
- Ability to work well in a team environment
- Strong organizational skills
- Strong time management & planning skills
- Should have a fair understanding of Life sciences domain
For more information and application, contact hiring manager CIO Henrik Marcher Christensen firstname.lastname@example.org / +45 40184098
Businessmann is a specialized IT solution provider with +25 years of history in delivering services to the private and public sector. Our expertise makes it possible to help customers on the journey towards new technological advantages and opportunities, to optimize the customers business. Our BM branded offerings combine industry know-how with latest technology, with the sole purpose of moving our customers forward through IT.